About the job
At Included Health, you will become part of the health care solution by sharing our passion for saving lives through better health care quality and raising the standard of healthcare for everyone. We are seeking highly motivated clinicians who thrive in a fast paced environment, lead with empathy, and who are passionate about raising the standard of healthcare for everyone.
As we continue to scale our operations, we recognize the need for a visionary leader to drive operational excellence, enhance team performance, and orchestrate process improvements across our diverse services. To support our expansion and maintain our high standards, we are seeking a highly motivated and experienced Director to join our leadership team.
The Director of Primary Care will play a pivotal role in shaping our operational landscape and driving the overall success of our Primary Care Services. Reporting directly to the VP of Virtual Care, this strategic and operational leadership position will oversee a multidisciplinary team of clinical leaders and clinicians to help achieve service line and company goals. The Director will be a key influencer in shaping the future of our services, optimizing processes, and fostering a culture of accountability, efficiency, and continuous improvement.
Responsibilities
- Operational Excellence: Lead the charge in ensuring operational excellence, setting the benchmark for quality, efficiency, and patient satisfaction.
- Process Improvement Initiatives: Spearhead cross-functional process improvement initiatives in collaboration with stakeholders across the organization to optimize our services and enhance overall team performance.
- Performance Management: Drive individual and team-level performance by implementing effective performance metrics, coaching strategies, and development plans to maximize potential and foster a culture of excellence.
- Accountability and Efficiency: Instill a sense of accountability and efficiency within teams, streamlining workflows, and optimizing resource allocation to meet and exceed organizational goals.
- Collaborative Leadership: Collaborate with leaders across the organization to align on strategic initiatives, customer-focused projects, and health outcomes, ensuring a seamless approach towards achieving our goals.
- Clinical Supervision: Provide required supervision for a team of nurse practitioners and other clinicians as indicated.
- Technology Integration: Champion the pursuit of product and platform upgrades that empower our clinical team to excel in their work, leveraging technology to enhance service delivery and client engagement.
- Clinical Responsibilities: Will be expected to maintain clinical duties and patient care at ~10% of their time.
Requirements
- 5 years of leadership experience including 3 years of managing teams, with a proven track record of driving operational excellence and cross-functional collaboration.
- MD, DO degree with minimum 5 years clinical experience; with deep experience in primary care including virtual care delivery.
- Active license and board certification in primary care specialty (Internal Medicine, Family Medicine or dual boarded in Internal Medicine/Pediatrics).
- Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve results.
- Demonstrated experience leading care delivery in value-based care arrangements (e.g., risk-bearing contracts, ACOs, shared savings models) with a track record of improving quality and cost outcomes.
- Excellent project management capabilities, particularly for identifying efficiencies and optimizing processes.
- Exceptional communication skills, both written and verbal, with the ability to engage and influence stakeholders at all levels.
- Strategic mindset with a focus on identifying opportunities for growth and value creation.
- Ability to adapt to a dynamic and fast-paced environment, managing multiple priorities effectively.
- Ability to work evenings and weekends as determined by business or patient needs
- Ability to travel up to 10%.
The United States new hire base salary target range for this full-time position is: $203,330 - $275,000 + bonus + equity + benefits Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones. Starting base salary for you will depend on several job-related factors, unique to each candidate, which may include education; training; skills; years and depth of experience; certifications and licensure; our needs; internal peer equity; organizational considerations; and understanding of geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and great compensation package based on their roles and locations. Your Recruiter can share your geographic zone upon inquiry. Benefits & Perks In addition to receiving a great compensation package, the compensation package may include, depending on the role, the following and more: Remote-first culture 401(k) savings plan through Fidelity Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leave Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies. Work-From-Home reimbursement to support team collaboration home office work Your recruiter will share more about the salary range and benefits package for your role during the hiring process. About Included Health Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.
Included Health uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions—final decisions are made exclusively by our recruiting and hiring teams.
