Opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds-the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together.
At Surest, we are passionate about improving the health of our members! The Clinical Advocate is responsible for supporting Surest members throughout their health journey to assess needs, educate and provide resources.
The Clinical Advocate will also focus on members with medical questions and concerns and screen for health and social determinant issues. This position reports to the Clinical Operations Manager and has no direct reports.
If you reside within EST time zone, you'll enjoy the flexibility to work remotely * as you take on some tough challenges.
Primary Responsibilities:
- Engage with Surest members telephonically and by email to identify needs and assist with benefit navigation, decision support and general medical information
- Educate on the Surest plan benefit, provide resources and healthcare decision support with members
- Screen for high-risk situations, including health and SDOH, and refer to appropriate sources
- Establish trust with members
- Track, assess and document member's health plan
- Identify high risk situations early and support members proactively to improve outcomes
- Cross trained to assist with other disease/condition focused needs for the member
- Provide expert consultation to other Clinical Advocates on the team or other business units about medical conditions and other member's needs
- Identify and execute on process improvement opportunities
- Personal development
- Team engagement and connecting
- Other Surest/UHG activities and development
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Current unrestricted LPN license or Medical Assistant certification
- 2+ years of clinical experience in a hospital, acute care, direct care, rehab facility or care coordination
- 2+ years of clinical experience in family medicine field
- Proven experience working in a fast paced multitask environment
- Experience with motivational interviewing
- Proficiency with Microsoft Word, Excel, Outlook and Teams
- Reside in the EST time zone to support 8:00am - 5:00pm member base
Preferred Qualifications:
- Experience with artificial intelligence
- Experience working in a virtual clinical role
Soft Skills:
- Excellent communication skills- both written and verbal
- Excel working in a constantly rapid changing environment
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
